Managing Director at Snowberry Consulting Ltd.

Nikki Best

Beverly Flaxington

Executive Coach and Best-Selling Author of "The Next Level: What Insiders Know About Executive Success" and "Overworked and Overwhelmed: The Mindfulness Alternative"

Scott Eblin

Struggles with my manager

Itamar Goldminz

TED Speaker and Author of "Grit: The Power of Passion and Perseverance"

Angela Duckworth

TED Speaker "Dealing with Difficult People" and Leadership Development Trainer

Jay Johnson

Scared of a difficult conversation

Senior Consultant at BuzzFeed, book author

Caroline Moss

Contributing Editor to Inc. and Author of "The Motivation Myth"

Jeff Haden

TED Speaker "Why good leaders make you feel safe", Author of "Leaders Eat Last" and Host of "Bit of Optimism" Podcast

Simon Sinek

We struggle to reach our goals

CEO of Verus Global, a four-time book author, executive coach

Craig Ross

Executive Leadership Coach to CTOs and Technical Founders, Writer & Startup Advisor

Mathias Meyer

Former Airbnb and Google GM turned executive coach

James McClure

Struggle to get buy-in from my team

Learn how to understand and appeal to different styles.

Jernej Pavlič

4 Communication Styles

24 hacks for effective teamwork

Eric Douglas

The Four Communication Styles

Show how you'd tailor your appraoch to different styles.

What kind of communicator are you?

#The 4 Communication Styles

There are 4 main communication styles, and each one responds best to a different approach.

🥰 **The Relator** is warm and friendly. 

🤗 **The Socializer** is enthusiastic and persuasive. 

💭 **The Thinker** is a cautious perfectionist.

👩‍⚖️ **The Director** is dominant, prioritizes results and doesn't often share feelings.

#🥰 For a Relator:

Open the conversation with personal questions that aren’t related to work. Don’t interrupt or confront them. Here’s an example of how Drew, a design manager, chats with a Relator.

**Drew:** *"Hey Sarah, how was your weekend? Did you do anything fun?"*

**Sarah:** *"Hey! Yes, I did. We took the kids to the water park!"*

**Drew:** *"That sounds great! Hey, I have a question for you. Do you have time to help me mocking up a few screen for a prototype today?"*

**Sarah:** *"Sure. What needs to be done?"*

#🤗 For a Socializer:

Turn the conversation into a collaborative brainstorming session. Don’t show too much skepticism towards their ideas.

**Drew:** *"Hey, Jo. I wanted to ask for your thoughts on a couple ideas I have for our next sprint. Do you have time to take a look together?"*

#💭 For a Thinker:

Feel free to debate them and use constructive criticism. Try not to spontaneously throw work at them - instead, come prepared with a clear ask, and when you need it by.

**Drew:** *"Hey Josh, thanks for your suggestions on how we can engage users more effectively in our onboarding. I'd like to get a second iteration of this by Wednesday morning so we can test it with users - could you prioritize this?"*

#👩‍⚖️For a Director:

Refer to goals and outcomes regularly. Don’t debate things without a purpose. Here’s how Drew speaks with the Head of Product:

**Drew:** *"Hey Ed. We’ve made some progress on the payment screen we talked about last week. The team have designed and tested 3 options that should help us get more users subscribing for a free trial."*

**Ed:** *"Okay, that’s great!"*

**Drew:** *"Let’s set up a slot where we can present our recommendation. I saw you have time this afternoon - how's 2:30?"*

**Ed:** *"Works for me!"*


Founder of IDEO and Author of "Creative Confidence"

David Kelley

Teases out creativity among the team for greater collaborative power

Author of "Deep Work" and "So Good They Can't Ignore You"

Cal Newport

Co-Founder and Executive Director at NeuroLeadership Institute

David Rock

Co-founder of M13 and Co-author of "Shortcut Your Startup"

Courtney Reum

Elizabeth Grace Saunders

Chief People Officer at Lambda School and formerly at Invision