Recover quickly when things go wrong.
Damian Badazona, Founder of Situation Interactive
• Your servers go down • There's a privacy breach • The market crashes and some of your key customers are thinking not to renew their subscriptions
Crises like these are enough to make anyone freak out, but if you are able to lead your team through them you will all come out stronger and more resilient.
Follow these steps to manage the crisis without losing your head.
Stop what you’re doing and take a deep breath.
The first and most important thing for managing a crisis is a cool head.
If you want your team’s support to tackle the crisis, they’re going to need context and clarity.
Be transparent about the situation and give as much information as possible. Then, be clear about what it’s going to take to get out of the situation.
The team will be looking up to you for leadership. Your energy is what’s going to drive people out of the crisis.
Find optimistic viewpoints on the situation and say them out loud, this will instill hope in yourself and your team.
If there was a big fire, you’d start by putting out small parts one by one. So create a checklist of the steps you think will get you out of the crisis.
Do this with your team. They’ll not only have great ideas, but also create a shared responsibility to get out of it.
Even if it feels like your best bet is to step back and leave your team to it, keep checking-in, 10x more than you normally would and help them to remove blockers.